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Our Services

Consulting support for FQHCs, public health dental programs, hospital-based and school-based programs, mobile dental initiatives, and Primary Care Associations.

Practice Operations & Staffing Models

We work with dental programs to optimize day-to-day operations, build effective staffing models, and improve scheduling and patient flow — so your team can deliver more care, more efficiently, without burning out.

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  • Workflow analysis & optimization

  • Staffing model design & review

  • Scheduling and patient flow improvement

  • Policy & procedure development

  • Capacity planning

  • Team communication frameworks

Revenue Cycle Performance & Payer Strategy

For safety-net dental programs, financial sustainability is mission-critical. We review your revenue cycle end-to-end and develop payer strategies that improve collections, reduce denials, and position your program for long-term viability.

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  • Revenue cycle performance assessment

  • Payer strategy development

  • Claims audit & denial management

  • Fee schedule analysis

  • Insurance verification processes

  • CDT coding review & staff training

Compliance-Informed Program Review & Scope Optimization

We conduct thorough, compliance-informed reviews of dental programs to identify gaps, optimize scope, and ensure your operations are aligned with your regulatory environment and organizational mission.

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  • Compliance-informed program review

  • Scope optimization

  • Regulatory alignment assessment

  • Policy gap analysis

  • Risk identification & mitigation planning

  • Documentation and protocol review

FQHC & Community Health Program Consulting

Specialized consulting for Federally Qualified Health Centers and community health organizations navigating the unique operational, financial, and regulatory demands of safety-net dental care.

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  • FQHC/HRSA compliance support

  • UDS data accuracy & dental measure reporting

  • Sliding fee scale optimization

  • Value-based care alignment

  • Quality improvement initiatives

  • Primary Care Association collaboration

Practice Transformation

Whether you're launching a new dental program, repositioning an existing one, or navigating significant operational change, we provide strategic guidance and hands-on implementation support from assessment through execution.

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  • Strategic assessment & gap analysis

  • Improvement planning & prioritization

  • Implementation support

  • Program design & piloting

  • Stakeholder engagement facilitation

  • Outcomes measurement & evaluation

Speaking & Organizational Development

Mindy Diggan and Andrea Dickhaut are nationally recognized speakers and educators in safety-net dental practice management, available for conferences, staff training days, workshops, and organizational development engagements.

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  • Keynote presentations

  • Staff training & education days

  • Workshop facilitation

  • Leadership development

  • Custom curriculum development

  • Virtual & hybrid formats available

PCA Partnerships & Statewide Oral Health Support

D&D Dental Consulting partners with state Primary Care Associations to strengthen dental programs, expand access, and support CHCs through data‑driven insights and practical, operations‑focused technical assistance.

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  • State dental landscape reports

  • Oral health special projects

  • Annual conference presentations

  • Statewide & regional CHC trainings

  • Technical assistance for dental operations & workforce

  • Custom project design

  • Virtual, hybrid, and in‑person formats available

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